FAQs

Ordering and Shipping

1. How long will it take to receive my order?

• Our standard processing time is [X] business days. Once shipped, delivery times may vary depending on your location.

2. Do you offer international shipping?

• Yes, we offer international shipping. Please refer to our Shipping Policy for more details on specific regions and associated costs.

3. Can I track my order?

• Yes, once your order has been shipped, you will receive a tracking number via email that you can use to monitor the progress of your shipment.

4. What payment methods do you accept?

• We accept major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept PayPal.

Product Information

5. Are your candles made with natural ingredients?

• Yes, we use premium, ethically-sourced materials to create our candles, including natural waxes and high-quality fragrances.

6. How long do your candles burn?

• Our candles have an average burn time of [X] hours. However, burn time may vary depending on factors such as room conditions and proper wick care.

7. Are your candles safe for pets and children?

• While our candles are made with non-toxic ingredients, it's important to exercise caution and keep them out of reach of pets and children. Always follow our Candle Safety Guidelines.

8. Do you offer custom candle options?

• Yes, we offer a bespoke candle service where you can choose the scent, color, and design. Contact our customer support team for more information.

Returns and Exchanges

9. What is your return policy?

• We want you to be completely satisfied with your purchase. Please refer to our Return Policy for detailed information on eligibility and the process.

10. What do I do if my order arrives damaged?

• If your order arrives damaged, please contact our customer support team within [X] days of receiving the shipment. We will work to resolve the issue promptly.

Candle Care Tips

11. How do I properly care for my candle?

• To ensure a clean, even burn, trim the wick to [X] inches before lighting. Avoid burning for more than [X] hours at a time and always place the candle on a heat-resistant surface.

12. What should I do if my candle is tunneling?

• If your candle is tunneling (not burning evenly), try using a wick trimmer to even out the surface before relighting. Check our Candle Care Guide for more tips.

13. Can I reuse the candle container?

• Yes! After the candle has burned completely, you can clean out any remaining wax and repurpose the container.

If you have any other questions or need further assistance, feel free to contact us. We're here to help!